What happens in an online visit
From your first question to your first delivery, step by step, including exactly when you're charged.
1. Tell us about you (about 10 minutes)
You choose a treatment and answer health questions online: your history, current medications and goals. At the end, a $50 hold is placed on your card. It's a hold, not a charge.
2. A licensed clinician reviews it
An independent, licensed clinician in your state reviews your answers. They may message you with questions or ask for labs. Every prescribing decision is theirs.
If they don't approve treatment, the hold is released and you pay nothing.
3. If you're approved, your plan ships
If the clinician prescribes, the $50 visit fee and your plan are charged, and a licensed US pharmacy prepares your medication and ships it to you, cold-packed when it needs to be. Shipping is included.
4. Check-ins every 90 days
Around day 75 of a 3-month plan, we ask how it's going. Your clinician reviews your check-in and can adjust your dose or switch treatments, and your next three months ship before you run out.
Nothing renews without that check-in, and renewals don't carry another visit fee.
Your information
Your health information is protected under HIPAA and shared only with the clinicians and pharmacy involved in your care. We never put it into advertising or analytics tools.
This guide is general education, not medical advice. Whether a treatment is right for you is a decision for you and a licensed clinician. Compounded medications are not FDA-approved.